Below are answers to common questions we receive about SmartLink Online Reviews™. Our revolutionary online reputation tool protects businesses and individuals from the damaging results of negative reviews. Call our online reputation team now at (954) 334-5822 or send us a message.
WHAT IS A SMARTLINK?
A SmartLink is a link embedded in an email that directs your customers to targeted review sites in your industry. The “smart” part of the link directs customers to the review sites that are dedicated to a particular customer, so that we can monitor their progress.
WHAT WILL SMARTLINKS ACHIEVE FOR MY BUSINESS?
SmartLinks will generate a significant number of positive reviews in a short period of time. This will boost your online reputation by pushing down any negative reviews and building up a “bank” of positive reviews.
WHERE WILL MY CUSTOMERS POST THEIR REVIEWS?
The links we send your customers direct them to the review sites you tell us matter most to you, and we will guide you in that process. Most likely these review sites include Google, Yelp and review sites specific to your industry (we will help you identify a comprehensive list).
WHO WRITES THE EMAILS TO MY CUSTOMERS?
Our team of award-winning former news journalists writes the emails. All you have to do is send us the email addresses of your happy customers.
WILL THERE BE A DEDICATED EMAIL ADDRESS SETUP?
Yes. The email address will be chosen in a way that makes it clear it’s being sent from your business; this adds credibility to the email.
HOW DO I GATHER MY CUSTOMERS’ EMAILS FOR SMARTLINK ONLINE REVIEWS?
Most of your customers provided their email addresses in their initial office paperwork, and your staff input the information in the computer. They might also have filled out an information card at your business or signed up on your website. We can discuss with you other methods for obtaining emails.
ONCE I SEND YOU A LIST OF MY CUSTOMERS’ EMAIL ADDRESSES, WHEN WILL THEY RECEIVE THE FIRST EMAIL?
We send the first review within 24-48 hours of receiving your list.
WHAT IF MY CUSTOMERS DON’T RESPOND TO THE EMAIL?
We will send your customers a follow-up email and, if needed, a second follow-up.
HOW DO I KNOW THESE REVIEWS ARE AUTHENTIC?
Our clients provide legitimate customer emails, and those names are often identifiable on the review sites. Also, many review sites detect irregular patterns, and use other methods to identify fake reviews. After all, their business is dependent on authentic reviews. Our methods ensure you will not be blacklisted by the review sites.
HOW WILL I KNOW WHEN NEW REVIEWS ARE BEING POSTED?
We update our clients on a regular basis. We also provide written reports that detail the progress we’re making.
HOW OFTEN WILL I RECEIVE PROGRESS REPORTS?
In addition to ongoing updates, you will receive progress reports once a month.
WHAT IS CONSIDERED A SUCCESSFUL REVIEW COMPLETION RATE?
The industry standard is 10%. We average and guarantee a 20% review completion rate. Quite often, our completion rate is higher than 20%.